Privacy Policy

1. Applicability

This Policy applies to all travel and tourism services offered by Hrdyam, including but not limited to:

• Domestic and international tour packages
• Flight, hotel, transport and travel bookings
• Visa assistance and travel documentation
• Group tours, customized itineraries, and travel consultations

This Policy applies where Hrdyam determines the purpose and means of processing personal data.

2. Exclusions

This Policy does not apply to:

1. Third-party service providers such as airlines, hotels, visa authorities, insurance providers, or payment gateways, which have their own privacy policies;
2. External websites or platforms linked to Hrdyam services.

3. User Consent

By accessing or using Hrdyam's services or by submitting personal information, you explicitly consent to the collection, processing, storage, sharing, and retention of your data for travel-related purposes as outlined in this Policy.

Withdrawal of consent may result in cancellation or inability to provide travel services, and cancellation charges may apply as per booking terms.

4. Information Collected

a) Personal & Travel Information Provided by You

We may collect the following information as required for travel services:

• Full name
• Date of birth, age, gender
• Nationality and residential address
• Email address and phone number
• Photograph
• Government-issued identity documents (Aadhaar, Passport, PAN, etc.)
• Passport details (number, expiry, issuing country)
• Visa details and supporting documents
• Emergency contact details
• Travel preferences and itinerary details
• Booking and transaction information
• Login credentials (if registered)

b) Automatically Collected Information

• IP address
• Browser and device information
• Location (country/state level)
• Website usage data, cookies, and analytics
• Date, time, and duration of visits

c) User-Generated Content

Any information, documents, or communications shared for travel processing shall be retained as per Clause 10.

5. Sensitive Personal Data

Hrdyam does not store debit/credit card or banking information. Payments are processed through secure third-party payment gateways.

Sensitive Personal Data shall have the meaning assigned under the Information Technology (SPDI) Rules, 2011, including passwords and officially valid documents.

6. Purpose of Data Use

Collected data is used strictly for:

• Processing travel bookings and reservations
• Visa assistance and compliance with immigration requirements
• Coordination with airlines, hotels, transporters, and tour operators
• Customer support and communication
• Legal, regulatory, and tax compliance
• Fraud prevention and security
• Internal analytics and service improvement

7. Data Sharing & Disclosure

Your personal data may be shared only to the extent necessary with:

• Airlines, hotels, travel vendors, transport providers
• Visa processing agencies and government authorities
• Insurance providers (if opted)
• Payment gateways
• IT and customer support service providers

All such sharing is subject to confidentiality obligations and purpose limitation. Hrdyam does not sell or commercially exploit user data.

8. User Rights (Data Principal Rights)

Users have the right to:

• Access their personal data
• Request correction or updation
• Request deletion (subject to legal/immigration retention)
• Withdraw consent
• Raise data-related grievances

Requests may be sent to the Grievance Officer.

9. Cookies

Cookies are used to enhance website functionality, improve booking experience, and analyse traffic. Cookies do not directly identify users unless personal data is voluntarily provided.

10. Data Retention

• Travel and booking records are retained for up to 8 years or as required under tax, immigration, or travel regulations.
• Documents and user-generated content may be deleted earlier once the purpose is fulfilled, unless legally required.

11. Data Security

Hrdyam follows reasonable security practices, including technical and organisational safeguards, to protect personal data from unauthorized access, loss, or misuse.

12. Cross-Border Data Transfer

Travel-related data may be transferred outside India to airlines, hotels, or service providers located overseas, strictly for travel execution and in compliance with applicable laws.

13. Children's Data

Travel services for minors are processed only with the consent of parents or legal guardians. Hrdyam does not independently solicit data from children.

14. Policy Updates

Hrdyam may revise this Policy periodically. Continued use of services constitutes acceptance of the updated Policy.

15. Governing Law & Jurisdiction

This Policy shall be governed by:

• Information Technology Act, 2000
• Information Technology (SPDI) Rules, 2011
• Digital Personal Data Protection Act, 2023
• Applicable Indian laws

Courts in India shall have exclusive jurisdiction.

16. Grievance Redressal