Privacy Policy

1. Introduction

Welcome to HRDYAM.

At HRDYAM (“HRDYAM”, “Company”, “we”, “our”, or “us”), we are committed to protecting the privacy, confidentiality, and security of every individual who interacts with our platform, website, mobile applications, social media channels, customer support teams, and offline services. We recognize that personal information entrusted to us is valuable and we strive to process such information responsibly, transparently, and in accordance with applicable law.

This Privacy Policy explains how we collect, receive, use, process, disclose, store, transfer, retain, and safeguard your personal information when you access or use any services provided by HRDYAM.

HRDYAM provides a range of services, including but not limited to:

• Domestic and international travel experiences;
• Spiritual retreats and pilgrimages;
• Customized travel planning and itinerary management;
• Astrology consultations and spiritual guidance;
• Puja, ritual, and religious ceremony bookings;
• Wellness experiences and spiritual programs;
• Educational content, workshops, events, and courses;
• Digital products and physical merchandise;
• Customer support and related services;
• Any additional services introduced by HRDYAM from time to time.

By accessing our website, creating an account, making a booking, purchasing products or services, communicating with us, or otherwise interacting with HRDYAM, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

2. Scope of this Privacy Policy

This Privacy Policy applies to all personal information collected by HRDYAM through any lawful means, including but not limited to:

• Our official website;
• Mobile applications;
• Online booking platforms;
• Customer support interactions;
• Email communications;
• Telephone conversations;
• WhatsApp and messaging platforms;
• Social media platforms;
• Offline registration forms;
• Events, retreats, workshops, and conferences;
• Promotional campaigns;
• Any future digital or physical platform operated by HRDYAM.

This Policy applies whenever HRDYAM acts as the Data Fiduciary or otherwise determines the purpose and means of processing personal information.

This Policy should be read together with our Terms & Conditions, Refund & Cancellation Policy, Disclaimer, Cookie Policy (if applicable), and any additional terms governing specific services.

3. Information to Which This Policy Does Not Apply

This Privacy Policy does not apply to:

• Airlines, hotels, transport operators, visa agencies, insurance providers, payment gateways, merchants, or any other third-party service providers whose products or services are offered through or alongside HRDYAM;
• Government authorities or regulatory agencies processing information under their own statutory powers;
• Third-party websites, applications, advertisements, or services accessible through links on our platform;
• Information processed solely on behalf of another organization where HRDYAM acts only as a processor or intermediary.

We encourage you to review the privacy policies of every third-party service provider before sharing your personal information with them.

4. Definitions

Unless the context otherwise requires:

“Applicable Law” means all laws, rules, regulations, notifications, circulars, judicial decisions, and governmental requirements applicable to HRDYAM from time to time.

“Booking” means any reservation, purchase, registration, consultation, retreat, event, product order, or service request made through HRDYAM.

“Data Principal” shall have the meaning assigned under the Digital Personal Data Protection Act, 2023.

“Data Fiduciary” refers to HRDYAM, which determines the purpose and means of processing personal data.

“Personal Data” means any data about an individual who is identifiable by or in relation to such data, whether directly or indirectly.

“Processing” includes collection, recording, organization, storage, adaptation, retrieval, consultation, use, disclosure, sharing, transmission, transfer, alignment, restriction, deletion, destruction, or any other operation performed on personal data.

“Services” includes every product, consultation, event, retreat, booking, digital service, educational offering, or feature made available by HRDYAM.

“User”, “You”, or “Your” refers to any person accessing or using HRDYAM's services.

5. Lawful Basis of Processing

HRDYAM processes personal information only where there is a lawful basis under applicable law, including where processing is necessary:

• to provide the services requested by you;
• to perform contractual obligations;
• to comply with legal or regulatory requirements;
• to protect the legitimate interests of HRDYAM, our users, or third parties, where permitted by law;
• to detect, investigate, or prevent fraud, abuse, unauthorized access, or illegal activity;
• to respond to emergencies affecting life, health, or safety;
• based on your consent, where consent is required.

Where consent forms the basis of processing, you may withdraw such consent at any time. Withdrawal of consent shall not affect the lawfulness of processing undertaken prior to such withdrawal. Please note that withdrawal of consent may limit or prevent HRDYAM from providing certain services that necessarily require the processing of your personal information.

6. Information We Collect

Depending upon the nature of your interaction with HRDYAM, we may collect the following categories of information.

A. Identity Information

• Full name;
• Date of birth;
• Age;
• Gender;
• Nationality;
• Photograph;
• Signature;
• Government-issued identification details including Passport, Aadhaar, PAN, Driving Licence, or other officially valid documents where required by law or for service delivery.

B. Contact Information

• Residential and correspondence address;
• Email address;
• Mobile number;
• Alternative contact numbers;
• Emergency contact information.

C. Travel and Booking Information

Where you avail travel-related services, we may collect:

• Passport information;
• Visa details;
• Travel history where required;
• Flight preferences;
• Hotel preferences;
• Transportation requirements;
• Meal preferences;
• Medical or accessibility requirements voluntarily disclosed for travel arrangements;
• Loyalty program details where provided by you;
• Travel insurance information;
• Itinerary details;
• Booking confirmations;
• Payment references;
• Special assistance requests.

D. Spiritual and Consultation Information

Where you request astrology, spiritual guidance, retreats, rituals, or similar services, you may voluntarily provide:

• Birth details, including date, time, and place of birth;
• Spiritual preferences;
• Religious preferences where relevant to the requested service;
• Consultation history;
• Questions submitted during consultations;
• Preferences regarding rituals, ceremonies, or retreats.

Such information is collected solely for providing the requested services and is processed with appropriate confidentiality.

E. Account Information

If you create an account with HRDYAM, we may collect:

• Username;
• Password (stored securely in encrypted or hashed form where applicable);
• Login credentials;
• Authentication information;
• Communication preferences;
• Saved bookings and wish lists.

F. Payment Information

HRDYAM does not intentionally collect or store complete debit card, credit card, UPI PIN, CVV, internet banking passwords, or similar payment credentials.

Payments are processed through authorised third-party payment service providers. HRDYAM may receive limited transaction-related information such as:

• Transaction reference number;
• Payment status;
• Payment amount;
• Date and time of payment;
• Partial payment instrument details where necessary for reconciliation or fraud prevention.

G. Automatically Collected Information

When you access our website or digital platforms, we may automatically collect technical information, including:

• IP address;
• Browser type and version;
• Operating system;
• Device identifiers;
• Language settings;
• Time zone;
• Referral URLs;
• Date and time of access;
• Pages viewed;
• Session duration;
• Clickstream data;
• Cookies and similar technologies;
• Diagnostic information;
• Crash reports and performance logs.

This information assists us in maintaining security, improving user experience, troubleshooting technical issues, and enhancing our services.

H. Communications

We may retain records of communications exchanged with you through email, telephone, chat, messaging applications, customer support platforms, surveys, feedback forms, reviews, or social media interactions to improve service quality, resolve disputes, comply with legal obligations, and maintain business records.

I. Information You Voluntarily Provide

You may voluntarily provide additional information while participating in promotions, contests, testimonials, surveys, events, workshops, retreats, community discussions, or customer feedback initiatives. Such information will be processed only for the purposes for which it was collected or as otherwise permitted by law.

7. How We Use Your Personal Information

HRDYAM processes personal information only for legitimate business purposes and in accordance with applicable laws. Depending on the services you use, your information may be processed for one or more of the following purposes:

7.1 Providing Our Services

We use your information to:

• Process travel bookings, reservations, and itineraries;
• Arrange flights, accommodation, transportation, visas, travel insurance, and related travel services;
• Schedule astrology consultations, spiritual guidance sessions, retreats, ceremonies, and workshops;
• Coordinate with priests, facilitators, tour managers, hotels, airlines, transport providers, and other service partners;
• Deliver digital products, educational content, or physical merchandise;
• Verify your identity where necessary;
• Respond to your enquiries and customer support requests.

7.2 Managing Your Account

Where you create an account, we may process your information to:

• Authenticate your identity;
• Maintain your profile;
• Enable secure login;
• Process bookings and payments;
• Store booking history;
• Facilitate repeat bookings;
• Manage preferences and communication settings.

7.3 Customer Communication

We may contact you to:

• Confirm bookings;
• Provide itinerary updates;
• Send booking confirmations;
• Notify you regarding cancellations or schedule changes;
• Respond to support requests;
• Provide safety, travel, or service-related information;
• Verify account activity.

7.4 Business Operations

Your information may also be used for:

• Internal administration;
• Business analytics;
• Financial accounting;
• Auditing;
• Tax compliance;
• Quality assurance;
• Risk management;
• Fraud detection and prevention;
• Dispute resolution;
• Improving our products and services;
• Training employees and customer support personnel.

7.5 Legal Compliance

We may process your information where required to:

• Comply with applicable laws and governmental requirements;
• Respond to lawful requests from courts, regulators, or public authorities;
• Exercise or defend legal rights;
• Prevent unlawful activity;
• Investigate fraud, abuse, cyber incidents, or security breaches.

7.6 Marketing Communications

With your consent where required, or where otherwise permitted by law, HRDYAM may send you:

• Promotional offers;
• Travel recommendations;
• Spiritual programs;
• Retreat announcements;
• Newsletters;
• Educational content;
• Product launches;
• Event invitations;
• Service updates.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by writing to hello@hrdyam.com. Operational communications relating to bookings or legal obligations may still be sent.

8. Disclosure and Sharing of Personal Information

HRDYAM does not sell, rent, trade, license, or commercially exploit your personal information.

However, to provide our services efficiently, we may disclose information to trusted third parties on a need-to-know basis and only to the extent reasonably necessary.

Your information may be shared with:

8.1 Travel and Hospitality Partners

Including but not limited to:

• Airlines;
• Hotels and accommodation providers;
• Tour operators;
• Transport providers;
• Destination management companies;
• Cruise operators;
• Local guides.

8.2 Visa and Immigration Authorities

Where required for visa applications, immigration compliance, passport verification, or travel documentation.

8.3 Religious and Spiritual Service Providers

Where necessary to facilitate requested services, information may be shared with:

• Priests;
• Spiritual practitioners;
• Temple authorities;
• Retreat facilitators;
• Wellness experts;
• Meditation instructors;
• Event coordinators.

Only the minimum information reasonably required for delivering the requested service shall be shared.

8.4 Payment Service Providers

Payments are processed by independent payment gateways and financial institutions.

HRDYAM does not receive or store complete payment credentials. Payment processing is governed by the respective payment provider's terms and privacy practices.

8.5 Technology Service Providers

We may engage trusted vendors for:

• Website hosting;
• Cloud infrastructure;
• Customer relationship management;
• Email delivery;
• Analytics;
• Security monitoring;
• Customer support software;
• Data backup;
• Communication platforms.

Such service providers process information only under contractual confidentiality obligations and appropriate security measures.

8.6 Professional Advisors

Information may be disclosed where necessary to:

• Lawyers;
• Chartered accountants;
• Auditors;
• Consultants;
• Insurance providers.

8.7 Government Authorities

Where required by law, court order, statutory obligation, or lawful governmental request, HRDYAM may disclose relevant personal information.

9. International Data Transfers

Because HRDYAM facilitates domestic and international travel, certain personal information may be transferred to countries outside India for the purpose of providing requested services.

Examples include:

• Hotel reservations overseas;
• International airlines;
• Visa authorities;
• Foreign travel partners;
• International retreat organizers;
• Cloud service providers with global infrastructure.

Such transfers shall be undertaken only where reasonably necessary and in accordance with applicable law.

Although HRDYAM endeavours to engage reputable international service providers, privacy laws in other jurisdictions may differ from those applicable in India.

By requesting international services, you acknowledge that certain transfers of personal information may be necessary for fulfilling your booking or requested services.

10. Cookies and Similar Technologies

HRDYAM uses cookies and comparable technologies to improve functionality, enhance security, analyse website usage, and personalise user experience.

Cookies may be used for purposes including:

• User authentication;
• Remembering preferences;
• Maintaining login sessions;
• Website performance;
• Fraud prevention;
• Analytics;
• Marketing effectiveness.

Users may disable cookies through their browser settings; however, doing so may affect certain website features or functionality.

11. Analytics and Website Performance

We may use analytics tools to better understand how visitors interact with our website.

Analytics information may include:

• Device information;
• Browser information;
• Pages visited;
• Session duration;
• Geographic region;
• Referral sources;
• User behaviour patterns.

Analytics information is primarily used in aggregated or anonymised form to improve website performance, optimise user experience, enhance security, and develop new services.

12. Data Security

Protecting your information is a priority for HRDYAM.

We implement appropriate technical, organisational, and administrative safeguards designed to protect personal information against unauthorised access, alteration, disclosure, destruction, misuse, accidental loss, or unlawful processing.

Such measures may include:

• Secure server infrastructure;
• Encryption where appropriate;
• Access controls;
• Authentication procedures;
• Firewalls;
• Regular security reviews;
• Employee confidentiality obligations;
• Vendor due diligence;
• Incident response procedures.

While HRDYAM strives to implement industry-standard safeguards, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, HRDYAM cannot guarantee absolute security of information transmitted over the internet or stored electronically.

Users are responsible for maintaining the confidentiality of their account credentials and should promptly notify HRDYAM of any suspected unauthorised access or security incident by contacting hello@hrdyam.com.

13. Your Privacy Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may have the following rights regarding your personal data:

• Request access to personal information processed by HRDYAM.
• Request correction, completion, or updating of inaccurate or incomplete information.
• Request deletion or erasure of personal data where retention is no longer necessary or where permitted by law.
• Withdraw consent for processing where consent is the legal basis for such processing.
• Request information regarding categories of personal information processed by HRDYAM.
• Nominate another individual to exercise your rights in accordance with applicable law.
• Lodge a grievance regarding the processing of your personal data.

HRDYAM may require reasonable verification of your identity before acting upon any request to safeguard your privacy and prevent unauthorized access.

Certain requests may be declined or restricted where retention or processing is required by law, regulatory obligations, contractual commitments, fraud prevention requirements, dispute resolution, taxation, accounting, or the establishment, exercise, or defence of legal claims.

Requests relating to privacy rights may be submitted by emailing hello@hrdyam.com.

14. Data Retention

HRDYAM retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including the provision of services, compliance with contractual obligations, dispute resolution, fraud prevention, record maintenance, taxation, accounting, and compliance with applicable laws.

Retention periods may vary depending on the nature of the information, the service provided, and applicable legal or regulatory requirements.

Where personal information is no longer required, HRDYAM will take reasonable steps to securely delete, anonymise, or otherwise dispose of such information in accordance with applicable law and internal data retention practices.

15. Children's Privacy

HRDYAM's services are intended primarily for adults.

Where services are booked for or on behalf of a minor, personal information relating to the child shall be collected and processed only with the authorization, consent, or involvement of a parent or lawful guardian, to the extent required by applicable law.

HRDYAM does not knowingly solicit personal information directly from children in a manner prohibited by law. If we become aware that personal information has been collected in violation of applicable legal requirements, we may take appropriate steps to delete or restrict such information.

16. Business Transfers

In the event of a merger, acquisition, restructuring, amalgamation, demerger, sale of assets, financing transaction, change in ownership, or any similar corporate transaction involving HRDYAM, personal information may be transferred to the relevant successor entity, purchaser, or affiliated business, subject to applicable legal requirements and appropriate safeguards.

The successor entity shall continue to process such personal information in accordance with this Privacy Policy or a policy offering substantially similar protections, unless otherwise permitted or required by law.

17. Third-Party Services

Our website and services may contain links to third-party websites, booking engines, payment platforms, social media services, advertisements, or other external resources for your convenience.

HRDYAM neither owns nor controls these third-party platforms and is not responsible for their privacy practices, content, security measures, or policies.

Accessing such third-party services is entirely at your own discretion and risk. We encourage you to review the applicable privacy policies and terms of those third parties before sharing your personal information.

18. Confidentiality and User Responsibilities

Users are responsible for ensuring that the information provided to HRDYAM is accurate, complete, and up to date.

You are also responsible for maintaining the confidentiality of your account credentials and for all activities carried out through your account unless you promptly notify HRDYAM of unauthorized access.

Where you provide personal information relating to another individual, you represent and warrant that you are duly authorized to disclose such information and that the individual has been informed, where required, of the purposes for which the information is being shared.

19. Limitation of Liability

While HRDYAM implements reasonable technical and organizational measures to protect personal information, no system, website, application, network, server, or electronic transmission can be guaranteed to be completely secure.

To the fullest extent permitted by applicable law, HRDYAM shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from:

• unauthorized access to your information resulting from events beyond our reasonable control;
• failures of internet infrastructure or telecommunications networks;
• acts or omissions of third-party service providers;
• cyberattacks, malware, ransomware, phishing, distributed denial-of-service attacks, or other malicious activities despite reasonable safeguards;
• force majeure events including natural disasters, governmental actions, civil unrest, war, labour disruptions, or widespread technology failures.

Nothing in this Privacy Policy excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

20. Amendments to this Privacy Policy

HRDYAM reserves the right to modify, revise, update, or replace this Privacy Policy at any time to reflect changes in applicable laws, business operations, technological developments, or our information-handling practices.

The revised version shall become effective upon publication on the HRDYAM website unless otherwise specified.

Users are encouraged to review this Privacy Policy periodically. Continued use of the services after any revision constitutes acknowledgment of the updated Privacy Policy.

21. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India, including but not limited to:

• The Digital Personal Data Protection Act, 2023;
• The Information Technology Act, 2000;
• Applicable rules, regulations, notifications, and governmental directions issued thereunder; and
• Any other applicable laws governing privacy, consumer protection, electronic commerce, and contractual relationships.

Subject to applicable law and any mandatory dispute resolution mechanism, the courts having jurisdiction over HRDYAM's principal place of business shall have exclusive jurisdiction over disputes arising out of or relating to this Privacy Policy.

22. Severability

If any provision of this Privacy Policy is held to be invalid, illegal, unenforceable, or inconsistent with applicable law, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

23. Contact Us

If you have any questions regarding this Privacy Policy, the processing of your personal information, or wish to exercise your privacy rights, you may contact us at:

HRDYAM will make reasonable efforts to acknowledge and respond to privacy-related requests within the timelines prescribed under applicable law.

24. Grievance Officer

In accordance with applicable law, HRDYAM has designated a Grievance Officer to address concerns relating to the processing of personal information.

Grievances will be acknowledged and addressed within the timelines prescribed under applicable law, subject to verification of identity and the nature of the request.